AI Con USA 2026 - IT Operations
Customize your AI Con USA 2026 experience with sessions covering IT ops.
Monday, June 8
Getting Started with AI and Machine Learning
Are you a software professional who would like to learn to use AI and machine learning (ML), but don't know how to get started? One of the best ways to get into ML is by designing and completing small projects. Although you will ultimately need to understand the fundamentals of AI/ML, there's no reason why you can't learn foundational terms, concepts and principles as you put them into practice. Join Dionny Santiago as he introduces you to the world of applied machine learning. Dionny will guide you through a series of ML projects end-to-end, enabling you to gain experience with creating...
Human in the Loop
New"We love AI and use it for everything we do!" "We hate AI and will NEVER use it for anything ever, I swear to god!" Which camp are you in? This will be a question that will come up over and over in 2026 and beyond. If you use AI for EVERYTHING and think you can be mistaken for AI…has AI not already taken your job? We all need to get INTENTIONAL about our stance in the AI-verse. Have you thought deeply about what is a good activity for AI to lead on and what should be uniquely human? We are already seeing a premium price tag on in-person, uniquely human-to-human experiences, and this will...
AI Governance as Code: An Introduction to AIGovOps
NewAI governance is no longer optional. Like privacy and security before it, governance is quickly becoming a production requirement, enforced through regulation, audits, and fines—often after real harm has already occurred. Ken Johnston and Bob Rapp, founders of the AiGovOps Foundation, introduce AIGovOps: the practice of implementing AI Governance as Code, embedded directly into delivery pipelines and operational workflows. This hands-on session begins with a concise review of Responsible AI and the NIST AI Risk Management Framework, followed by an interactive HARMS workshop using real AI...
Model Context Protocol Fundamentals
NewTired of staring at the chat box of an AI assistant wishing it could actually do a task for you rather than just telling you what to do? Model Context Protocol (MCP) is the glue between an AI agent and your data and tools. With MCP, AI assistants can read your documents, conversations, and other context and take action for you by sending emails, submitting tickets and more. But what really is MCP and how do you use MCP servers safely in practice as part of your day-to-day workflow? This half-day course introduces MCP and dives into practical use cases. Laurel will walk you through how to...
A Quality Engineering Introduction to AI and Machine Learning
Although there are several controversies and misunderstandings surrounding AI and machine learning, one thing is apparent — people have quality concerns about the safety, reliability, and trustworthiness of these types of systems. Not only are ML-based systems shrouded in mystery due to their largely black-box nature, they also tend to be unpredictable since they can adapt and learn new things at runtime. Validating ML systems is challenging and requires a cross-section of knowledge, skills, and experience from areas such as mathematics, data science, software engineering, cyber-security,...
Become an AI Power User
Impostering a bit in the AI-verse? Overwhelmed by daily AI announcements? Unsure you're using AI most effectively? Tiny bit of FOMO? We've got you covered! In this workshop, we'll help you become an AI Power User. Become a boss at your job, whatever your role or industry! We'll show you where AI shines and where you'll want to be careful, plus toss you lots of hands-on practice. In our time together, we'll help you pinpoint YOUR niche, build a custom AI assistant, and develop a comms strategy to show off your new skills. You'll walk out with cutting-edge knowledge, a prompt library...
Build Your Own AI News Agent with Redis + LangGraph.js.
NewTired of sifting through endless news sources and missing the topics you care about? This hands-on workshop empowers you to build a personalized AI news assistant using Redis and LangGraph.js. You’ll learn to ingest articles from RSS feeds, summarize and analyze them, extract structured data, and generate embeddings—all stored in Redis for powerful hybrid (vector + structured) search. Your agent will provide a web interface for browsing and semantic search, and even chat with you about current events, retrieving relevant articles and metadata using RAG techniques. LangGraph.js orchestrates...
AI Transformation Workshop: Rethinking Change Through the Human Lens
NewArtificial Intelligence is reshaping organizations, but technology alone doesn’t deliver transformation — people do. This half-day, hands-on workshop helps leaders and teams manage the human side of AI adoption through proven frameworks and real-world application. Grounded in the change-management principles of the ACMP (Association of Change Management Professionals) and informed by coaching practices from the ICF (International Coach Federation), the session walks participants through a detailed, action-oriented playbook for guiding AI transformation while keeping trust, learning, and...
Tuesday, June 9
Prompt Engineering for Software Practitioners
With the sudden rise of ChatGPT and large language models (LLMs), practitioners are using these tools for all aspects of engineering. This includes leveraging LLMs for creating software artifacts such as requirements documents, source code, and tests; reviewing them for issues and making corrective suggestions, and analyzing or summarizing results or outcomes. However, if LLM's are not fed good prompts describing the task that the AI is supposed to perform, their responses can be inaccurate and unreliable. Join Tariq King as he teaches you how to craft high-quality AI prompts and...
AI-Assisted Development: Supercharge Your Coding with GitHub Copilot and More
The world of software development is rapidly evolving, and AI-powered tools are leading the charge. Generative AI tools like GitHub Copilot, Cursor, and Continue are revolutionizing how we code by offering intelligent code suggestions, complete function generation, and other advanced features that streamline the development process, improve code quality, and significantly boost developer productivity. In this hands-on workshop, Jeffery Payne will guide you through leveraging these powerful tools to accelerate your coding, reduce errors, and unlock new levels of creativity. Learn how to...
AI-Enabled Building: Let the Robot Do the Work
NewTheory is great, but what about getting your hands dirty with some real problem-solving? Lets build your own AI Operating System that you'll take home and use immediately. Join Melissa Benua and Ryan Lee for a hands-on session where you'll construct a personalized AI toolkit that solves YOUR specific testing problems, regardless of your coding background. We'll start by deconstructing the modern software development lifecycle used by all tech companies to safely ship software solutions to their customers, and show you exactly where AI accelerates each phase. Then we'll prove a critical...
This Is Our Agent, We Make the Call
Agents! Finally, a term that might be even more over-hyped than AI! But what exactly are Agents, and more importantly, how do you use them? Where do Agents fit within the overall AI toolkit? What capabilities do they add, and what tasks can they help us perform? Dona and Jeremiah will help you gain a solid understanding of Agents and the fundamental components of an Agent-based AI system. You’ll learn key design principles for Agents, as well as when to leverage them and scenarios where they may not be the best choice. We'll cover how to identify business problems that are well-suited for...
Strategies for Testing Autonomous AI and Multi-Agent Architectures
NewTesting Artificial Intelligence (AI) agents presents a paradigm shift from traditional software quality assurance. Unlike deterministic, rule-based applications, AI agents exhibit emergent behaviors, learn from their environments, and make autonomous decisions, making conventional test case design and execution insufficient. This tutorial will provide a comprehensive understanding of the unique challenges and advanced strategies required to effectively test single and multi-agent AI systems. Participants will learn how testing agents differ significantly from testing traditional software....
AI Deep Dive: Exploring AWS Using Real-World Scenarios
Deepen your AI and machine learning expertise using AWS in an Immersive, hands-on workshop. You’ll use real-world AI challenges while leveraging AWS services like Amazon SageMaker, Bedrock, and Lambda to build and optimize AI-driven solutions. As the session unfolds, new constraints and data anomalies will emerge, mirroring the complexities of real-world AI/ML implementation. Gain insight into how AI solutions perform under evolving conditions, learning to adapt, optimize, and troubleshoot unexpected challenges. Learn the importance of collaboration, strategic thinking, problem-solving,...
Agentic AI: From Rules to Reasoning
NewAI agents have existed for decades, but generative AI has fundamentally changed what agents can do and how they are designed and built. Come and explore the evolution of AI agents across two major waves. First, learn the foundations of Agentic AI through agents built using rules, heuristics, and traditional machine learning, examining where these approaches excel and why they struggle with complexity, ambiguity, and scale. Then dive into the second wave of agents powered by generative AI and multimodal large language models. These modern agents can reason, plan, use tools, and interact...
Vibe-Coding a Business: Using AI to Rapidly Build, Test, and Validate Real Products
NewAI has fundamentally changed how quickly new businesses can be created. With modern, high-end models, individuals and teams can now move from a raw idea to a functioning product, market narrative, sales motion, and operating loop in days rather than months. The challenge is no longer whether AI can generate assets—it’s how to use AI intentionally across the entire business lifecycle to produce outcomes that are relevant, credible, and sustainable. In this hands-on tutorial, Jason Arbon leads participants through a practical, end-to-end approach to “vibe-coding” a business using AI. The...
Wednesday, June 10
Will the Real Autonomous Agent Please Stand Up: What’s Real, What’s Not, and What You Actually SHOULD Be Investing in in the AI-Verse
If you’ve seen the news lately, the tech bros will have you believe that AI is both here to take your job and also your soul. On the other side, people are saying that we are in an AI-bubble, it’s all hype, and we don’t need to worry about it at all. Which is it? The truth is…it’s a little of BOTH. Dona will demystify what the latest buzzwords in AI (what is OpenClaw all about) and show you a roadmap for how you can AND SHOULD be using AI in your day-to-day life. You’ll learn how to set up an experiment framework for yourself, identify the workflows AI is actually good for, how to run the...
Architecting the Digital Work System: The Shift to Multi-Agent Enterprise Workflows
The era of single-turn AI prompting is over, giving way to the sophisticated "digital assembly line." This session guides technical leaders, CTOs, and AI product managers through the critical leap from isolated AI tools to coordinated, multi-agent constellations capable of autonomously executing complex enterprise workflows. Marshall will dissect the four levels of agentic evolution, focusing on today's epicenter of innovation: cross-system orchestration. Because the risk of cumulative failure multiplies with every automated handoff, he will unpack the architectural strategies required to...
Containers That Think: Building AI-Powered Self-Healing Applications That Never Go Down
Enterprise containerized applications face a critical reliability crisis with complex failure modes including memory leaks, cascading failures, network partitions, and resource contention that traditional monitoring tools cannot predict or resolve fast enough. Organizations typically experience multiple production incidents monthly with multi-hour resolution times that consume significant engineering resources while causing customer-facing outages and revenue loss. Traditional approaches rely on reactive monitoring, manual troubleshooting across distributed container environments, and time...
The Context Economy: Getting More Bang for Your Token
Building effective agents requires fundamental changes to how engineers think about their work. LLMs that sit at the heart of agentic systems are stochastic by nature and operate in a world that requires optimal context to produce optimal results. While models offer bigger and bigger context windows, the cost and performance during inference is tied to the consistency of context delivery and the stability of that context over time. As tool calling and the Model Context Protocol (MCP) ecosystem play a larger role in agentic development, engineers need to invest in not only delivering the...
Show Me the ROI: What Enterprise AI Actually Delivers in Year 4 - Panel
The hype cycle is over. The pilot graveyard is full. MIT research suggests that 95% of Generative AI implementations have little to no measurable impact on P&L. So what separates the 5% that actually deliver? In this no-fluff panel, practitioners from the front lines of enterprise AI — spanning automotive, cloud platforms, and the messy middle of real-world deployment — will have a candid conversation about what's working, what consistently stalls, and what it actually takes to move from experimentation to results.
The panel will discuss:
The use cases that outperform the hype...Thursday, June 11
Building Agentic Engineering Teams
Agentic engineering has quietly inverted the fundamental bottleneck of software development. For decades, the hard part was building, so we optimized teams for execution speed, hired specialists to cover capability gaps, and treated wasted work as a cost to be managed through careful planning and consensus. Now an engineer with the right tools can scaffold major features in hours, often faster than they can get a meeting on the calendar to discuss it. This talk is a field guide for leading teams through that inversion. It reexamines the hiring calculus, what makes an early career engineer...
The Next Era of Biological Discovery
We are entering a defining chapter for bioscience—one where AI is no longer an accessory, but a core engine of discovery. At the Allen Institute, AI is being woven throughout the scientific process empowering research teams to analyze complex biological systems at scale. Their teams are collaborating to develop frontier AI applications like advanced computer vision to interpret high-resolution imaging data, multimodal models that integrate complex molecular, cellular, and physiological signals, as well as intelligent systems to assist researchers as they navigate and synthesize vast...
AI-Assisted Development: Using GitHub Copilot and Other Tools to Accelerate Delivery
There is no question that Generative AI models can improve the productivity of almost every role within the software development process. Tools like GitHub Copilot, Amazon CodeWhisperer, Tabnine, and more, can be critical tools to help developers do their jobs better and faster. Join Coveros CEO Jeffery Payne to explore how Generative AI solutions help software developers generate and supplement code and even suggest improvements to what you’ve already created.
Engineering AI Infrastructure for Efficient Inference at Scale
As AI models grow in complexity and scale, inference efficiency has emerged as a critical engineering challenge for enterprise deployment. Traditional infrastructure built for training workloads often fails to meet the latency, throughput, and cost demands of large-scale inference operations. In this session, Sandeep will be sharing practical insights from engineering AI infrastructure at Broadcom, focusing on the end-to-end optimization of compute, networking, and storage subsystems. The talk explores techniques such as dynamic workload placement, adaptive batching, model quantization,...
From Reactive to Proactive: Intuit's Journey in AI-Powered Incident Management
With thousands of Intuit services, managing incidents efficiently and effectively becomes essential. In this talk, Akshay will examine how they have moved beyond traditional incident management methods to embrace AI-driven solutions for speed, resilience, and continuous improvement. The session will outline how Intuit has scaled incident management across thousands of services, ensuring robust support across their ecosystem. See how the team utilized real-time insights and advanced automation to enhance AWS-related incident detection and resolution across Intuit's infrastructure, as well...
Proven, Not Promised: Real-World Insights from Nelnet’s AI Transformation
Engineering leaders are under constant pressure to deliver faster, improve quality, and reduce costs despite fixed resources. At Nelnet, this challenge was compounded by ongoing acquisitions, a complex application landscape, and competing team priorities. Brittany Wilson will discuss how they evaluated the impact of Generative AI (GenAI) on the software development lifecycle without disrupting critical delivery work and how Nelnet adopted a measured pilot approach. Over 12 weeks, a side-by-side experiment compared a GenAI-enabled team with a business-as-usual team working on similar...