With thousands of Intuit services, managing incidents efficiently and effectively becomes essential. In this talk, Akshay will examine how they have moved beyond traditional incident management methods to embrace AI-driven solutions for speed, resilience, and continuous improvement. The session will outline how Intuit has scaled incident management across thousands of services, ensuring robust support across their ecosystem. See how the team utilized real-time insights and advanced automation to enhance AWS-related incident detection and resolution across Intuit's infrastructure, as well...
Archana Kataria
Group Development Manager - Engineering Productivity
Intuit
Archana Kataria is a Group Development Manager at Intuit. She has more years of experience than she cares to remember in her roles spanning software development, services, and IT operations. Archana’s passion has always been in technology and during her career she has thrived on breaking barriers and making software successful, but more importantly, valuable to the customer. At Intuit, Archana is leading the service management and reliability capabilities and is focused on delivering solutions at scale for Intuit’s developer community. Prior to Intuit, Archana worked in Shutterfly where she was responsible for release operations and BMC Software where she led product development for various service management product lines. Archana got her Master’s degree in Engineering Management from Santa Clara University and Bachelors in Computer Science from University of Mumbai.