With thousands of Intuit services, managing incidents efficiently and effectively becomes essential. In this talk, Akshay will examine how they have moved beyond traditional incident management methods to embrace AI-driven solutions for speed, resilience, and continuous improvement. The session will outline how Intuit has scaled incident management across thousands of services, ensuring robust support across their ecosystem. See how the team utilized real-time insights and advanced automation to enhance AWS-related incident detection and resolution across Intuit's infrastructure, as well...
Akshay Pratinav
Staff Software Engineer
Intuit
Akshay Pratinav is a Staff Software Engineer with deep expertise in cloud‑native distributed computing. His career spans critical roles building internal developer productivity tools, where he has consistently delivered impactful, high‑performance solutions. In his current role at Intuit, he is leading the development of an internal Disaster Recovery platform that’s a non‑negotiable imperative for maintaining business continuity and customer trust. He also played a key role in the ITSM initiative, automating and streamlining incident management and significantly reducing Mean Time to Detect (MTTD) and Mean Time to Recovery (MTTR) for major incidents. Akshay's contribution has been recognized with multiple Intuit DevX Excellence Awards. He has also served as a judge for Globee Award, and actively participated as speaker in multiple conferences and meetups, applying a practitioner’s lens to evaluate the technical rigor, reliability impact, and security posture of modern cloud-native solutions.